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ICE CARTEL offers a 14-day return policy, you may return the unused item in its original condition as long as you contact us within 14 days from the delivery date.
The products must be returned in new, resellable condition. Products that are altered or damaged (scratches, wreckage etc.) do not qualify and may be discarded, this includes the three stickers the card and the leather baggy that comes with the products.
ICE CARTEL takes no responsibility for loss of or damage of the products that remain undelivered to our warehouse.
Each order only allows return once.
Refund will not be accepted if your package was lost during shipment.
For orders outside of Europe ICE CARTEL will not accept returns.
In order to return your products you have to send an e-mail to our support team: firstname.lastname@example.org
this e-mail must include the prefered shipping company, a high quality photo of the product along with the packaging including the three stickers the ICE CARTEL card and the leather baggie.
HOW LONG WILL IT TAKE TO PROCESS MY RETURN?
Please allow 1-2 weeks from the return shipped date for us to receive and process. Upon processing your return, we will send a confirmation of your return to the email address associated with your account. Once submitted, refunds will be transferred to your bank account in two to ten business days, which depends on your bank.
ICE CARTEL will not cover the shipping expenses, the return shipping fee must be paid by the customer.